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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sidi Kleib

May 2, 2024

5  out of  5 rating by Sidi Kleib
"Best customer service ever"
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Stephanie Church

January 12, 2024

1  out of  5 rating by Stephanie Church
"This office has trouble getting back to customers in a timely manner and updating paperwork appropriately. I have basic renters policy and have had to follow up numerous times to get my paperwork corrected. I'm constantly worried that their poor administration of my policy, should I need to make a claim, would result in my not being able to use the policy."
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Nicholas Shumate

November 13, 2023

2  out of  5 rating by Nicholas Shumate
"I have had nothing but trouble with this State Farm Agency. It's next to impossible to reach anybody at the office and when you do, they are like in rotation and you can never get ahold of the same person. It once took me over 3 weeks to get ahold of somebody to process some changes. When I do call, they all act like I am the biggest inconvenience in their life (in the humblest way possible, I am very easy going. I didn't ask for anything but for them to process one small change in the policy.) They treated me like dirt for no reason. Not to mention the number of times I have been referred to part-time workers (which is fine), but they are NEVER in the office. So my changes sat on somebodies desk for like a month and each time I called to check in on it, they just told me they would let that person know when they saw them. They never returned any of my calls or emails. With that said, I recently had a fairly seamless transaction with a claim. A very nice lady called to explain all my benefits. So they may be getting better, but the past 3 or 4 years I have been with them...just terrible. I am switching to another State Farm agent."
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Reza Hassan

August 30, 2023

5  out of  5 rating by Reza Hassan
"I have been Johno since 1988 when I moved out from my parents umbrella. Since then, I have always been with Johno, first home purchase in 1994, again in 2001, and again 2005, along numerous vehicles over time for me and for my growing family. I would not go anywhere else for my insurance needs, even though my wife was with USAA when we got married. She is now also Johno fan. Thank you for all you do !!!"
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Drew Abernethy

August 17, 2023

5  out of  5 rating by Drew Abernethy
"Insurance rates are great and Jose was very responsive to my insurance needs!"
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Hickory Gilbert

June 5, 2021

5  out of  5 rating by Hickory Gilbert
"I highly recommend this agency for any insurance policy you may need. Johno was very helpful with my new policies with State Farm. He saved me about $200 per month. The insurance company I was previously with was super expensive. Best thing I ever did was switch to Johno Steffen Agency."
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Kenny Short

December 23, 2020

5  out of  5 rating by Kenny Short
"Great service"
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Devan Polanis

July 13, 2020

5  out of  5 rating by Devan Polanis
"The staff is very responsive and great with answering any and all questions. They ensure they have your best interest in mind as well, I would highly recommend reaching out to this group."
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Pete D

November 3, 2019

5  out of  5 rating by Pete D
"Extremely knowledgable, helpful, friendly group. Highly recommend."
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Derek Frost

June 20, 2019

5  out of  5 rating by Derek Frost
"I've known Johno going on 9 years now. He truly understands how much work it takes to run and manage a business."
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Olivia Green

June 3, 2019

5  out of  5 rating by Olivia Green
"Johno and his team are the best insurance agency you can find. Not only do they get the job done but they are extrmemly genuine and nice which is hard to come by now a days!"
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Randy Cole

June 2, 2019

5  out of  5 rating by Randy Cole
"Recently bought a new car and needed to switch coverage from existing car to new one. Made a phone call and it was taken care of seamlessly!"
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Patti Cole

June 1, 2019

5  out of  5 rating by Patti Cole
"Always available and speedy response! Great to work with."
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William Riheldaffer

June 1, 2019

5  out of  5 rating by William Riheldaffer
"Johno Steffen & his Staff have been taking care of all of my Insurance needs since 2007 ! I have always received prompt, friendly advice & service in all matters. Johno’s team places the client first, & Johno also has a tremendous wealth of contacts which have come in handy in other endeavors. Albeit a cliche, the Steffen Agency Team truly is a “ Good Neighbor “ ! 👍"
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Mary Dunn

May 31, 2019

5  out of  5 rating by Mary Dunn
"Johno and his staff are amazing. Great customer care. They always go out of their way to assist you with all of your needs. I highly recommend!!"
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Dominique Schwab

May 31, 2019

5  out of  5 rating by Dominique Schwab
"Wonderful and very helpful staff that is knowledgeable and professional! Helps you plan for all your insurance needs for present and future."
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Brian Stromeyer

May 31, 2019

5  out of  5 rating by Brian Stromeyer
"I have been a long time client and always receive quick and helpful service from this agency. I highly recommend them!"
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courtney gibbons

May 31, 2019

5  out of  5 rating by courtney gibbons
"Best insurance company in the area! Jonno and his staff are great to work with and treat their customers like family!"
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Shannon Muldoon

May 31, 2019

5  out of  5 rating by Shannon Muldoon
"So friendly and helpful!"
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Mandy Favors

May 31, 2019

5  out of  5 rating by Mandy Favors
"I’ve known Johno and his team for over a decade and wouldn’t go anywhere else. Whether it’s buying a car, my daughters first insurance policy, an unfortunate claim or any other insurance need they’ve had our back. The customer service and personal connections are unlike anything I’ve experienced from any other business. I’d highly recommend this agency to anyone looking for insurance!!!"
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Debra Siegel

May 31, 2019

5  out of  5 rating by Debra Siegel
"Have known Johno for a very long time. I have so much confidence in his integrity, that I am now telling my adult children to use him as their agent."
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Jessica Ackerman

May 31, 2019

5  out of  5 rating by Jessica Ackerman
"Johno & his team are fantastic to work with! Nothing but positive experiences for the last 2 1/2 years. Everyone is always friendly and helpful."
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alan foreman

May 31, 2019

5  out of  5 rating by alan foreman
"Mr. Johno Steffen and his staff went the extra mile and exceeded my expectations helping me with my claim. You can count on them to come through when times are tough."
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May 31, 2019

5  out of  5 rating by Longtanklars
"Down to earth yet professional, these folks really care ! I can’t be more impressed by this great group of people , thanks guys !!"
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Riley Conley

May 31, 2019

5  out of  5 rating by Riley Conley
"The team here is great, would highly recommend their services!"